How do I place an order?
Find the product you want on our
"Products" page and when you are certain you want this product, select the "Add
to cart" button alongside the product. When you are done selecting items, select
the "View Cart" button, which will allow you to confirm your order, before
"Checking Out".
What payment methods do you accept?
Use any major credit card or even your personal check via the
PayPal online payment service.
You do not have to be a member of PayPal to use this service. There is no additional cost to the purchaser for using PayPal. Through this
service you can use personal checks, or credit cards to make your payment.
important: At the present time PayPal seems to accept some of the new prepaid
credit cards, though in the past they often did not accept 'Gift Cards'. So
if you try to use a prepaid credit card and PayPal rejects it, don't be too
surprised. If they except it then ... awesome!
[For additional
PayPal usage information, see the special section below.]
Money Orders and Certified cashiers (bank) Checks:
Use
this handy order form to place your order. (no personal checks)
'click' here to view
(print) order form (must have Adobe Acrobat).
Do I have to pay sales tax?
Customers outside of Colorado
do not have to pay sales tax, at the present time. Orders shipped to Colorado require that we collect the local sales tax.
How long after I place my order will
it be shipped?
Most orders received before 1:00PM
MST (3:00PM EST) will ship the same day! We endeavor to
ship all orders for "In Stock" items within 2 business days after receiving the
order. At CruiserFX our "business days" are Monday through Friday, not including
holidays. If your order includes an "out-of-stock" item, your entire order will
ship together once that item is back "In Stock".
Product Availability
Alongside each product we sell is the
current availability. For example, if the status is "In Stock", this means that
within 2 business days, your order will be packaged and shipped out. If "4 Weeks" is specified, then we expect the product to be back in
stock within that time period. (see
Out of Stock page for further details.)
The fact that we manufacture most of the products we sell, allows us to
continually replenish our stock.
Order Status
When your order ships, we will send
you an e-mail, giving you the USPS or UPS shipment tracking number (if one is
available) which will allow you to
find out where your package is, and when you should expect to receive it. (Note:
The USPS does not update their tracking info as often as UPS does.)
Back Order Policy
We
always update the delivery status of our products. Before you place an order,
always look at our expected ship time period. We do not like "back ordering"
anything. (It puts us under extra pressure which we would rather avoid.)
However, at times the demand for our
products may exceed our supply. At such times, if the delay is going to be more
than a few of weeks, we may choose to stop receiving orders for that item,
until they are in stock once again. If by some chance we have already received
your payment and the item is unavailable to ship. We will contact you and give
you the option of a refund, or you may choose to leave the item on "back order".
(see our
"Out of Stock" page for
more details.)
Do you offer a printed catalog of
your products?
We do not have printed catalogs for a
few reasons. By keeping it "online", we can continually keep things up-to-date.
Also printing and mailing catalogs would add overhead to our business which
would force us to increase our prices.
Image and Typographical Errors
We check our
information very carefully before updating our web site; however, an occasional
error may occur. Therefore, we reserve the right to correct any inaccurate
information including pricing without notice.
