How do I return an item?
If you
are returning an item because you ordered the wrong item, just changed you mind
or for any other reason within 30 days of receiving the item, simply ship
it back to us. You do not need prior authorization to return it. For our
records, we ask
that you include the reason you are returning the item.
Return Details:
example 1:
You are returning an item because
you ordered the wrong item, or just changed your mind. If
within 30 days you would like to return an undamaged product
that will be returned in the original packaging material we will take it back
and we'll refund you your total purchase cost of that item once we receive and
inspect them. You are responsible for the return shipping cost.
example 2:
You are returning an item because
you changed your mind even before you have
received the order. In this case, when you receive it, return the unopened products.
When we receive and inspect them we'll refund you your total purchase cost of those items.
You are responsible for the return shipping cost.
example 3:
We make an error on the item(s) we
ship to you. For example, you ordered item A-35 and we sent you item A-36. In
this case, we will happily incur all shipping costs relating to the error,
including shipping the incorrect item back to us and reshipping the correct
merchandise to you. Please contact us right away (email
orders@cruiserfx.com) so that we can
determine if you should return the incorrect item. (We may let you just keep
it!)
example 4:
We send you a defective item.
Please contact us right away (email
orders@cruiserfx.com) and describe the defect. If the item was in fact
defective, we will happily incur all shipping costs relating to the error,
including shipping the incorrect item back to us and reshipping the new item
back to you.
example 5:
You would like to return an item
because you damaged it during installation or ruined it because you wiped out and gave your bike (and
some of our products) a severe case of "road rash". We cannot accept the return
of these items.
Additional return details:
If your order included a free t-shirt for having
spent $200 or more and the value of the item you are returning brings your net
order total below $200, you must of course return the free t-shirt since your
order no longer qualifies for the free item.
Please ship the items back to us prepaid and with the proper packaging. For your
protection, make sure to insure the package. We cannot be responsible for lost
or damaged packages.
In cases where CruiserFX is paying
the cost of return shipping an item, once we have received the returned item, we
will issue a PayPal refund of the cost of the return shipping.
Return shipping address:
